Responsible Gaming
at yesbbet

At yesbbet, we believe that online gaming should always be a form of entertainment — never a source of financial stress, emotional harm, or compulsive behaviour. Our Responsible Gaming programme reflects a genuine, ongoing commitment to the welfare of every player in Bangladesh who chooses to use our platform.

Responsible gaming is not a compliance exercise for yesbbet. It is a core design principle that shapes everything from how we onboard new players to how we communicate with existing ones. We do not wish to extract money from players who are struggling. A healthy, satisfied player base is the only sustainable foundation for a trustworthy gaming platform.

This page provides a comprehensive guide to the tools and resources available to yesbbet players. We encourage every player — whether you are new to online gaming or an experienced bettor — to read through this information and to use the tools available. Setting up deposit limits and session reminders before you start playing is one of the most effective ways to ensure your gaming remains enjoyable and within your personal budget.

Bangladesh law is clear: participation in real-money gaming activities is restricted to adults. yesbbet enforces the 18+ minimum age requirement without exception. Age verification is conducted as part of the Know Your Customer (KYC) process that every new player must complete before making a deposit or placing a bet.

Accepted Age Verification Documents

• Bangladesh National Identity Card (NID) — front and back scan or photograph required.
• Valid Bangladesh passport — photo page required.
• Bangladesh driving licence — front and back required.

All submitted documents are reviewed by our verification team within 24 hours of submission. Documents must be clear, unobstructed, and not expired. Edited or altered documents will result in immediate account suspension and potential reporting to relevant authorities.

Protecting Minors in Your Household

If you share a device, tablet, or smartphone with younger family members, yesbbet strongly recommends the following steps to prevent underage access:

• Always log out of your yesbbet account after each session, particularly on shared devices.
• Do not save your yesbbet login credentials in a browser on a shared device.
• Use your device's parental control features to restrict access to gaming websites.
• Keep your yesbbet password private and do not share it with any family member or friend.
• Consider using a dedicated device for gaming that is not accessible to children in your household.

Problem gambling can develop gradually and is not always easy to recognise in yourself. The questions below are adapted from internationally recognised responsible gaming self-assessment frameworks. Answer them honestly — they are for your own reflection only and are not submitted to yesbbet or any third party.

Common Warning Signs of Problem Gambling

• Spending more time and money on gambling than you can comfortably afford.
• Gambling to escape stress, anxiety, depression, or other emotional difficulties.
• Hiding gambling activity from family members, friends, or employers.
• Neglecting work, family responsibilities, or personal health due to gambling.
• Feeling restless, irritable, or anxious when you are not gambling.
• Taking out loans or using credit to fund gambling activity.
• Believing that a big win is always just around the corner and will solve your financial problems.

yesbbet provides a comprehensive suite of responsible gaming tools that are freely available to all registered players in Bangladesh. These tools are accessible directly from the Account Settings section of your yesbbet profile. No approval is required to activate any protection tool — you are in full control.

Self-exclusion is the most powerful responsible gaming tool available at yesbbet. When you self-exclude, your account is suspended and all access to real-money gaming is blocked for the duration of the exclusion period you have chosen. This is a serious, irreversible step for its duration — and that is intentional.

Available Self-Exclusion Periods

• 1 Month — A short-term break to reset and reassess your gaming habits.
• 3 Months — A medium-term exclusion for players who feel they need a more sustained pause.
• 6 Months — For players experiencing significant difficulty managing their gambling activity.
• 1 Year — A full-year exclusion for players who need an extended break from gaming.
• Permanent (Lifetime) — For players who have decided that they do not wish to use online gaming services at all. This exclusion does not expire and cannot be reversed after a 7-day reconsideration window.

What Happens During Self-Exclusion

• Your account is immediately suspended and you cannot log in.
• All active promotional offers, bonuses, and free spins are cancelled.
• All marketing communications (email, SMS) from yesbbet are suspended.
• Any pending withdrawal at the time of exclusion will still be processed to your registered payment method (bKash, Nagad, Rocket, or Upay).
• Your account data is retained securely in accordance with our Privacy Policy for the legally required period.
• You may contact support for welfare assistance at any time during your exclusion period.

How to Self-Exclude

Self-exclusion can be activated in two ways:

1. Via Account Settings: Log in to yesbbet, go to Account Settings, select the "Responsible Gaming" tab, choose "Self-Exclusion", select your preferred duration, and confirm. The exclusion is activated immediately.
2. Via Support Email: Send an email to support@yesbbet with the subject line "Self-Exclusion Request", include your registered username and preferred exclusion duration. Our team will process the request within 24 hours and confirm via email.

Managing how much you spend on gaming begins with setting clear financial limits before you start playing. yesbbet strongly encourages all players in Bangladesh to set a deposit limit on their account from day one. Consider your disposable income carefully — your deposit limit should reflect only money that you can afford to lose entirely without affecting your household budget, bills, or savings.

Deposit Limit Rules

• Deposit limits can be set on a daily, weekly, or monthly basis.
• You can set limits in BDT (৳) to align with your local budget.
• Lowering a limit takes effect immediately — the new, lower limit applies from the moment you save it.
• Increasing a limit requires a 7-day waiting period — this delay is a deliberate safeguard to prevent impulsive decisions made during a session when your judgment may be affected by recent losses.
• You will receive an email confirmation to your registered address whenever you change a deposit limit.
• Deposit limits apply to all payment methods combined (bKash, Nagad, Rocket, Upay, and bank transfer) — they are not per-payment-method caps.

Responsible Budgeting Tips

Here are some practical budgeting principles that yesbbet recommends to all players:

• Set your weekly gaming budget as a fixed, non-negotiable amount at the start of each week — treat it like any other entertainment expense.
• Never use rent money, bill money, or emergency savings for gaming deposits. Only use money that has been explicitly allocated as entertainment spending in your monthly budget.
• Do not attempt to recover losses by depositing more. Chasing losses is one of the most common patterns associated with problem gambling. If you find yourself doing this, activate a time-out immediately.
• Review your Activity Statement monthly to get an honest picture of your net gaming spend over time.
• If your deposit limit feels too easy to reach, consider lowering it further rather than increasing it.

A time-out is a short-term break from yesbbet that is less permanent than self-exclusion but still provides a meaningful pause in gaming activity. Time-outs are ideal for players who feel they need a temporary step back — perhaps after a stressful week, a significant loss, or simply when gaming stops being enjoyable.

Available Time-Out Durations

• 24 Hours — An overnight cooling-off period to avoid impulsive late-night gaming decisions.
• 3 Days — A short weekend break from the platform.
• 1 Week — Seven full days away from gaming to reset your mindset.
• 2 Weeks — A two-week break suitable for players who feel they have been playing too frequently.
• 4 Weeks — A month-long pause for players experiencing a sustained period of stress or financial difficulty.
• 6 Weeks — The longest available time-out before the option converts to a formal self-exclusion.

How Time-Out Differs from Self-Exclusion

• Time-outs are designed for players who are managing their gambling responsibly but want a deliberate pause.
• Self-exclusion is designed for players who are experiencing or at risk of problem gambling and need a firm, enforceable break.
• Both tools block account access for their duration. Neither can be reversed early — this is a critical feature, not a limitation.
• After a time-out expires, your account is automatically restored. After a self-exclusion expires, you must actively contact support to reactivate your account, providing an additional friction point that further protects vulnerable players.

To activate a time-out on yesbbet, go to Account Settings, select the "Responsible Gaming" tab, choose "Take a Break", select your preferred duration, and confirm. The time-out takes effect immediately. You will receive a confirmation email to your registered address.

If you or someone you know is struggling with gambling-related harm, professional support is available. yesbbet encourages players to reach out — both to our own support team and to independent organisations that specialise in gambling addiction and mental health. Asking for help is a sign of strength, not weakness.